But a recent stay at the hotel was quite harrowing. This property is located in the heart of the city so the location is excellent. But that's about it! My husband and I are members of this hotel so we get a free room to stay every year. So even though we are from Delhi itself we stayed at the hotel to avail our free room.
The check-in was smooth. But everything after that topsy-turvy. For starters, the TV was not working, mini bar just couldn't chill our wine bottle, there was sizzling hot water in bathroom and no cold water !! It was so hot the water that it could just kill if someone accidently gets into the shower. When we complained it took almost an entire afternoon for them to fix all this. When we dialled operator she would tell us to press 3, when we dialled 3 they directed us to dial 6. And after sometime even our cordless phone stopped working. Thank God it was just for a day we were staying and were not jet lagged.
Even last year when we checked into the hotel we found it shoddy. This year we were happy that we were given an upgrade, but nothing else has changed. The rooms need serious repairing and refurbishing.
Though yes the fitness centre, restaurants, night club Agni offer great service and value for money. For a meal or clubbing or going to a spa or fitness centre this hotel is great, but if I am jet lagged or meaning to spend time in the hotel I would dread booking it.
(Wrote this review for TripAdvisor)